Forums - Submit Button Not Working

B

Benevelli 4

October 09 2019, 16:16 #389481

Hi Everybody.

Once I'm clicking on send button nothing happens and I'm not getting any email.

I have the form did with same software working fine, I've compared setting and everything seems the same.

Not working form -> https://link.benevelli-group.com/ADF-ATEX

Working form -> http://link.benevelli-group.com/ADF-Electric-Pumps

Thanks for your help

GreyHead 64

October 10 2019, 08:36 #389484

Hi Benevelli,

The form looks OK at the front-end. Please turn on the form Debugger (on the Setup tab I think) temporarily and copy and paste the Debugger output here.

Bob

ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much

B

Benevelli 4

October 10 2019, 08:39 #389485

Of course, it works well now.

You need to know that I've redone the form from zero ...

The previous one, which didn't work, had been cloned from a previous form.

There must be a bug (unfortunately not just one) in Chronoform ...

L

LikeStuff 308

November 02 2019, 15:44 #389836

I'm having the same issue.  Below is the debug output.

Array
(
    [format] => html
    [Itemid] => 113
    [option] => com_chronoforms6
    [view] => form
)

Array
(
    [validate_fields5] => Array
        (
            [log] => Automatic validation enabled.
            [var] => 1
        )
)

Thanks!

L

LikeStuff 308

November 05 2019, 22:38 #389891

Any suggestions why the form is not submitting? When I click on the button nothing happens.

Thanks!

L

LikeStuff 308

November 07 2019, 15:09 #389916

I had to redo the form as well in order for it to work. Strange!!

C

casperrutten 26

January 11 2020, 10:37 #390669

Hi, I have the same problem. I'm still in the 10 days demo, but if there is no solid solution to this problem, I have to leave Chronoform6.

I have the same debug output as LikeStuff, just the two arrays.

Thanks

admin 28

January 14 2020, 09:00 #390713

Please test the form using the "preview" button in the form editor, does it work ?

what is the problem you are having exactly ? the debug above means that there is no email action or something is disabled, please attach a backup file of your form here and descibe the problem!

Max
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C

casperrutten 26

January 14 2020, 17:50 #390725

Thanks for your reply.

I also had to redo the whole form, entered it exactly as the original. Than it worked again.

The exact problem was that the first time the submit button was pressed, nothing happened. Pressing a second time submitted the form, but the actions did not execute.

Also restoring a backup made before the problem occurred gave the same result.

I can send

you a copy of the last backup I've made.

I suspect that the problem started after restoring a backup version.

Request: is it possible to extend the trail version for a few days? I've lost a lot of time with this problem.

Casper

C

casperrutten 26

January 19 2020, 20:30 #390793

Again, I have the same problem.

When I submit the form the first time, the form reloads with the data without messages (which it should give on field validation). The second time it submits.

I have put a message at the beginning of the submit form. This doesn't display the first submit, but does at the second.

It seems that the first submit doesn't activate the submit form.

C

casperrutten 26

January 20 2020, 16:42 #390812

Answer

Solved the issue by disabling the 'follow pages order' in settings.

admin 28

January 26 2020, 09:23 #390915

Did you have the same problem when testing with the "preview" button in the from editor ?

Regarding the trial extension, it can not be extended, but you get free validation if you are testing on an IP address or "localhost"

Best regards

Max
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Please let us know if you have any problems with the new forums text editor, we appreciate your feedback!