Written
If you are not receiving the expected results in the body of your email message body here are some suggestions:
Email body is completely blank:
- Please check the Email action template box, you should add HTML there to set up the body of your email using {input_name} where you want values from the form included. The Generate Email template button will create a simple template for you using your form HTML.
Fields of type "checkbox" or "checkbox group" don't show correct values, example: {input_checkbox_1} or array(0 => check1)
- If you didn't build your form using the wizard then you will have to either add hidden ghost fields for your checkbox groups or enable the "Replace Nulls" setting under the "Email" Template box.
- For checkboxes groups, you should drag a "Handle Arrays" action to the top of the "on Submit" event.
Email body has input placeholders without data, for example: {input_name} or {input name}
- If you have form inputs that are dynamically disabled then there will be no matching entry in the $form->data array and the email will show these values as {input_name}. The fix is to either use the built-in 'ghost' settings in the Wizard elements or to do this manually by adding hidden inputs with the same name at the beginning of the Form HTML.
- Input names should not contain any spaces or any special characters except underscores '_', and should start with a letter. You should fix this in your input names then make sure that the names match exactly in your email template.
- If you made any changes to any of your fields names, then you will have to apply the same changes to the email template, or simply generate a new one.
- If ALL your input data are missing then you may have no server validation on your submission data, you should add one or more of the following to your form: Serverside validation (Auto and/or Custom), Captcha, ReCaptcha, Security question. A simple auto server side validation with few "required" fields should be enough, but it will not block spam bots, a Captcha is advised.
- If these are duplicated emails and the first copy had the correct content please see the Spam FAQ linked below.
This FAQ has more information on blocking spam.
