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Message keeps getting marked as Spam

quiet_andy , May 08 at 14:26
Q
quiet_andy
I've just moved from Chronoforms v5 to v6. I had no problems with v5, just wanted to stay up to date with the new one. When I now use the contact us form on our website the message gets marked as spam and goes in the Junk Mail, this does not happen with v5.
Does anyone have any ideas what the difference is and if there is an easy fix? I know I had to add my website ip address to the safe list in Office 365 but that is still in place.
Thanks
GreyHead
HI quiet_andy,
Please add a Debugger action to the form On Submit event, submit the form and copy and paste the Debugger output here.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
Q
quiet_andy
I have no idea how but while I was testing the form using my personal email etc it was marked as spam, but now when anyone else uses it it is not marked as spam and delivered to the inbox.
GreyHead
Hi quiet_andy,
Could be that the To and From Email addresses were the same in that case - that can have emails marked as spam.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
Q
quiet_andy
Just as I spoke, it's back in the spam folder. I've pasted the debug info but blanked out the email addresses.
Array
(
[chronoform] => pemrtcontactus
[event] => submit
[name] => Andrew Field
[email] => @gmail.com
[phone_number] =>
[message] => Test message
[g-recaptcha-response] => 03AJpayVGm43s6JaliDtW-GwOwKIWIYnYlFKZyUzGhTHvBrAvPR2idp6GDRqrQTPc4t4MQ7dwMJ5NfQE9c1KV_XqjpLhkFBGpno4O35OoCiLFzy6lGxSemDV4C2VKONWpjokL3e2KwhCaEGIjqz5YoD8tghMt0d9qNq_X0fIWK5CBWytZgn6YyXG8wG2PGwVSlJRy41z0OX4zd0NHDjnGX1yymkd5r1dWJqOe9KlVtrxKuKu8gKYRsr7_aFGblC2ptqU3Ot18EgBlSKONlOFd2jfZ3KvwY_9PMDBgkAIAWRvZzBYEzjozNqpjRiCO9CRqf7ymrTFUnsZpwY8tVaIAUxO7SFiIDr7Mvkva7LQdtH3WoCbavys3tTXu1q0_ZABvE2GcIlbPl7n_vrdrCnuz7S4otEjC7DNF3bV0BkuG6Mou-MY92i76Nm2h6ieKRf93-7k5vcbyu8nHW
[button6] =>
[ADMINDYNSRV] => lin219
[2631c4f4cabb435204f4d408f21c8822] => fde5db723aa1450b831b44ca0a65e38d
[282c5858fc7c8136d48a5cf3cb58d707] => 3ae4d9cb65e22835ef9dbdd64bc2e63f
[Itemid] => 113
[option] => com_chronoforms6
[view] => form
)
Array
(
[google_nocaptcha4] => Array
(
[response] => Array
(
[success] => 1
[challenge_ts] => 2018-05-10T14:50:02Z
[hostname] => www.penrithmrt.org.uk
)

[_success] => The NoCaptcha verification was successfull.
[var] => 1
)

[validate_fields2] => Array
(
[log] => Automatic validation enabled.
[var] => 1
)

[email8] => Array
(
[recipients] => Array
(
[0] => penrithmrt.org.uk
[1] => penrithmrt.org.uk
)

[subject] => Contact Us - Penrith Mountain Rescue Team Website
[body] =>
<table width="100%" cellpadding="5" cellspacing="3" border="0" class="ui table"><tr><td width="30%" valign="top" align="right"><strong>Name</strong></td><td width="70%" valign="top" align="left">Andrew Field</td></tr><tr><td width="30%" valign="top" align="right"><strong>E-Mail</strong></td><td width="70%" valign="top" align="left">andrew.j.field@gmail.com</td></tr><tr><td width="30%" valign="top" align="right"><strong>Phone number</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Message</strong></td><td width="70%" valign="top" align="left">Test message</td></tr></table>
[result] => the Mail sent successfully.
[var] => 1
)

)
GreyHead
Hi quiet_andy,
Nothing there that looks as if it would trigger spam - but can't check the emails as you've excised them.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
Q
quiet_andy
Just looking at the message details, I think my web host has now added another mail server with a different IP to the original one I included in my spf record, I will try adding this IP address and hopefully it will prevent the spam tagging.