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ChronoForm V6 does not send Email

contour , April 26 at 07:18
C
contour
I use the same Joomlaversion (3.8.7) on two domains, I use the same Template.
On one domain Chronoform does not send anything, also the Demo-Forms.​
​Joomla sends Mail via php or sendmail correctly.
I uninstalled Chronoforms, I installed a new Version.​
​The Validate is correct.
What can I do?
Thank You
GreyHead
Hi contour,
Please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
C
contour
Hi Bob, here is the debugger-information (from a form that works perfect on another domain)

  
Array
(
[chronoform] => ttest
[event] => submit
[text1] => test
[name] => test
[firma] => test
[funktion_im_unternehmen] => test
[strae_hsnr] => test
[plz_ort] => test
[telefon] => 000000
[emailadresse] => jfischer@contour.de
[hersteller] =>
[modell] =>
[kmstand] =>
[erstzulassung] => 2018-04-02 12:20:00
[fahrzeugidentnummer] =>
[ihr_wunschtermin_datumuhrzeit] =>
[grund_fr_den_werkstattbesuch] =>
[file2] =>
[check] => 1
[button3] =>
[a4904a1fea458bf8ba962b190a778e83] => 6bff2496f5bc0a12db15a6f605390727
[c6c494a16f0f93525c788230e904ba5a] => b2682e30e595b506008fe3ae0bddb7a1
[Itemid] => 439
[option] => com_chronoforms6
[view] => form
)
Array
(
[validate_fields2] => Array
(
[log] => Automatic validation enabled.
[var] => 1
)

[upload6] => Array
(
[path] => /homepages/23/d437159102/htdocs/zeiler-immobilien/components/com_chronoforms6/chronoforms/uploads/
[file2] => Array
(
[extensions] => Array
(
[0] => jpg
[1] => png
[2] => jpeg
[3] => tif
[4] => tiff
)

[info] => File is not present.
)

[var] => Array
(
)

)

[email8] => Array
(
[recipients] => Array
(
[0] => jfischer@contour.de
)

[subject] => Anfrage Werkstatt-Termin in Bodenwöhr
[body] =>
<table width="100%" cellpadding="5" cellspacing="3" border="0" class="ui table"><tr><td width="30%" valign="top" align="right"><strong>Vorname</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Name</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Firma</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Funktion im Unternehmen</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Straße / Hs.-Nr.</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>PLZ / Ort</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Telefon</strong></td><td width="70%" valign="top" align="left">000000</td></tr><tr><td width="30%" valign="top" align="right"><strong>Email-Adresse</strong></td><td width="70%" valign="top" align="left">jfischer@contour.de</td></tr><tr><td width="30%" valign="top" align="right"><strong>Hersteller</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Modell</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>km-Stand</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Erstzulassung</strong></td><td width="70%" valign="top" align="left">2018-04-02 12:20:00</td></tr><tr><td width="30%" valign="top" align="right"><strong>Fahrzeug-Ident-Nummer</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Ihr Wunschtermin Datum/Uhrzeit</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Grund für den Werkstattbesuch</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Fotos mitsenden</strong></td><td width="70%" valign="top" align="left"></td></tr><tr><td width="30%" valign="top" align="right"><strong>Einverständniserklärung: Mit dem Absenden dieses Formulars erteilen Sie uns die Genehmigung zur Speicherung Ihrer Daten und zur Kontaktaufnahme per Email, Telefon oder Telefax. Ihre Daten werden vertraulich behandelt und nicht an Dritte weitergegeben. Sie können die Speicherung Ihrer Daten jederzeit widerrufen in dem Sie eine Mail an info@automobile-kraus.de senden.</strong></td><td width="70%" valign="top" align="left">1</td></tr></table>
[result] => the Mail sent successfully.
[var] => 1
)

)

and here is the debugger-information from a Demo-Form (Basicform)
[div][div][div][div]
Array
(
[chronoform] => basic
[event] => submit
[title] => mr
[first_name] => test
[last_name] => test
[email] => jfischer@contour.de
[message] => sdsdgsgsdgsgsgsdg
[secicon8] => 5ae1a8a70fb4d
[button7] =>
[a4904a1fea458bf8ba962b190a778e83] => 6bff2496f5bc0a12db15a6f605390727
[c6c494a16f0f93525c788230e904ba5a] => b2682e30e595b506008fe3ae0bddb7a1
[Itemid] => 439
[option] => com_chronoforms6
[view] => form
)
Array
(
[validate_fields8] => Array
(
[log] => Automatic validation enabled.
[var] => 1
)

[check_secicon6] => Array
(
[_success] => The security image verification was successfull.
[var] => 1
)

[email2] => Array
(
[recipients] => Array
(
[0] => jfischer@contour.de
)

[subject] => Email subject
[body] =>
<table width="100%" cellpadding="5" cellspacing="3" border="0" class="ui table"><tr><td width="30%" valign="top" align="right"><strong>Title</strong></td><td width="70%" valign="top" align="left">Mr.</td></tr><tr><td width="30%" valign="top" align="right"><strong>First name</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Last name</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Email address</strong></td><td width="70%" valign="top" align="left">jfischer@contour.de</td></tr><tr><td width="30%" valign="top" align="right"><strong>Message</strong></td><td width="70%" valign="top" align="left">sdsdgsgsdgsgsgsdg</td></tr></table>
[from_name] => Your site name
[from_email] => from@yourdomain.com
[reply_name] => Reply name
[reply_email] => reply_to@yourdomain.com
[result] => the Mail sent successfully.
[var] => 1
)

)

[/div][/div][/div][/div]
[div][div][div]© 2018 by Jakobsiedlung GmbH & Co. KG + Zeiler-Immobilien.de // Webmaster: Jürgen J. Fischer
[/div][/div][/div]
GreyHead
Hi contour,
As you can see Joomla! is reporting both emails sent successfully but the second one has an invalid From Email address set to is probably being marked as spam and dropped by a mail server en route.
[from_name] => Your site name​
​[from_email] => from@yourdomain.com​
​[reply_name] => Reply name​
​[reply_email] => reply_to@yourdomain.com
Please try leaving all of these settings empty and see if you then receive the email.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
C
contour
Hi, I did this before with no effect. Here with empty settings.
No Email is sent.
Array
(
[chronoform] => basic
[event] => submit
[title] => mr
[first_name] => test
[last_name] => test
[email] => jfischer@contour.de
[message] => sdfsdfsdf sdf sd df sdf sdf sdf
[secicon8] => 5ae1acb6869ca
[button7] =>
[a4904a1fea458bf8ba962b190a778e83] => 6bff2496f5bc0a12db15a6f605390727
[c6c494a16f0f93525c788230e904ba5a] => b2682e30e595b506008fe3ae0bddb7a1
[Itemid] => 439
[option] => com_chronoforms6
[view] => form
)
Array
(
[validate_fields8] => Array
(
[log] => Automatic validation enabled.
[var] => 1
)

[check_secicon6] => Array
(
[_success] => The security image verification was successfull.
[var] => 1
)

[email2] => Array
(
[recipients] => Array
(
[0] => jfischer@contour.de
)

[subject] => Email subject
[body] =>
<table width="100%" cellpadding="5" cellspacing="3" border="0" class="ui table"><tr><td width="30%" valign="top" align="right"><strong>Title</strong></td><td width="70%" valign="top" align="left">Mr.</td></tr><tr><td width="30%" valign="top" align="right"><strong>First name</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Last name</strong></td><td width="70%" valign="top" align="left">test</td></tr><tr><td width="30%" valign="top" align="right"><strong>Email address</strong></td><td width="70%" valign="top" align="left">jfischer@contour.de</td></tr><tr><td width="30%" valign="top" align="right"><strong>Message</strong></td><td width="70%" valign="top" align="left">sdfsdfsdf sdf sd df sdf sdf sdf</td></tr></table>
[result] => the Mail sent successfully.
[var] => 1
)

)
GreyHead
Hi contour,
Again Joomla! is reporting that the Email was successfully sent.
Please take a Form Backup using the icon in the Forms Manager and post it here and I'll take a closer look.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
C
contour
I can give you access to the backend of the site, would this be better for you? via email?
C
contour
So here is the backup of the form.
Attachments
Kauf_26_Apr_2018_14_10_41.cf6bak
(16.73 KiB)
18 Downloads/Views
GreyHead
Hi contour,
The form is sending the email correctly when I check :-(
I still suspect that this is a problem with the emails being marked as possible spam.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
C
contour
Thank You. Now I have no idea. In Outlook and also in Webmail there is no mail, also not in the spam/junk directories.
I use Chronform on the same Webserver (other domain) with no problem.
GreyHead
HI contour,
By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.
Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much