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Chronoforms V5 not sending mail (PHPMailer)

da

danielitob 07 Mar, 2018

Hi,
i 've a form with 2 action email, the first sends email to site and the second sends email to client.
The first email is not sent while the second one is sent. How is possible? The options are the same.

Below the debugger code.

Thanks very much
Regards
Daniele

Data Array
Array
(
    [option] => com_chronoforms5
    [chronoform] => form_contatti
    [event] => submit
    [nome] => dani
    [cognome] => dani
    [telefono] => 123123123
    [email] => pippo@gmail.com
    [oggetto] => Richiesta Informazioni
    [messaggio] => hh
    [checkbox50] => 1
    [g-recaptcha-response] => 03ANcjosoZpKuthX2NWxen8ckOwK8u89LosI_KSOD_HVHUDSp2HQefZqACPZ1VlNXMWAlB0Pir_2e9bz41w9g7v2ajjlRtYTwwZkEjeCVxjxBOo_qUIGd00flGuIGPslCcp6Nnkaz16eBZ5IlM1x1Bb65JFjtsgXIuzEXoagxzSKnMSAiFJr1M_QbKKBF_AN520HzryE7O9fXogSY4z3c-QPJ6K6t5CMyicL2QA2A5uy_lRV7l8gkv_Nj01HCervYU0DrJxtTJn_b1JD30tsiI8SFECK5hsd7GplxGPgwiPRB0M5_gaJ7NXBlnu7DhDQE56WFDIZE_QWi1ti__dBbSVF08cUzUpDLs3iTk3s1zxBdB8mPGRu5miY-HKkz22676AI0Dny46zQ_amN2aaVjomuKY6LqWJ47x1MbH579Ep50tkt4BBvkgxvQ
    [button45] => Invia
    [ip_address] => 11.11.111.8
)
Array
(
)
Errors
Array
(
)
Debug Info
Array
(
    [23] => Array
        (
            [Email] => Array
                (
                    [0] => An email with the details below was sent successfully:
                    [1] => To:info@xxx.it
                    [2] => Subject:Richiesta Informazioni
                    [3] => From name:Utente generico
                    [4] => From email:pluto@gmail.com
                    [5] => CC:
                    [6] => BCC:
                    [7] => Reply name:
                    [8] => Reply email:
                    [9] => Attachments:
                    [10] => Array
                        (
                        )

                    [11] => Body:
<p>E' arrivata una richiesta di contatto da <strong>dani</strong> <strong>dani</strong></p>
<p>In seguito la richiesta:</p>
<table>
<tbody>
<tr>
<td>&nbsp;</td>
<td>&nbsp;</td>
</tr>
<tr>
<td>Nome</td>
<td>dani</td>
</tr>
<tr>
<td>Cognome</td>
<td>dani</td>
</tr>
<tr>
<td>Telefono</td>
<td>123123123</td>
</tr>
<tr>
<td>E - mail</td>
<td>pippo@gmail.com</td>
</tr>
<tr>
<td>Oggetto</td>
<td>Richiesta Informazioni</td>
</tr>
<tr>
<td>Messaggio</td>
<td>hh</td>
</tr>
</tbody>
</table>
                )

        )

    [22] => Array
        (
            [Email] => Array
                (
                    [0] => An email with the details below was sent successfully:
                    [1] => To:pippo@gmail.com
                    [2] => Subject:Richiesta Informazioni
                    [3] => From name:XXX
                    [4] => From email:info@xxx.it
                    [5] => CC:
                    [6] => BCC:
                    [7] => Reply name:
                    [8] => Reply email:
                    [9] => Attachments:
                    [10] => Array
                        (
                        )

                    [11] => Body:
<p>Ciao dani dani,</p>
<p>grazie per averci contattato</p>
<p>Di seguito un riepilogo della Tua richiesta</p>
<table>
<tbody>
<tr>
<td>&nbsp;</td>
<td>&nbsp;</td>
</tr>
<tr>
<td>Nome</td>
<td>dani</td>
</tr>
<tr>
<td>Cognome</td>
<td>dani</td>
</tr>
<tr>
<td>Telefono</td>
<td>123123123</td>
</tr>
<tr>
<td>E - mail</td>
<td>pippo@gmail.com</td>
</tr>
<tr>
<td>Oggetto</td>
<td>Richiesta Informazioni</td>
</tr>
<tr>
<td>Messaggio</td>
<td>hh</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<p>Saluti<br /><br /></p>

                )

        )

)

Gr

GreyHead 08 Mar, 2018

Hi Daniele,

It looks as though both emails are being sent successfully by ChronoForms + Joomla but are them being dumper or marked as spam before delivery. Neither of your From Email addresses appear to match the site domain, this might be the cause. Please check the FAQ on Emails not being delivered.

Bob

da

danielitob 16 Mar, 2018

Hi GreyHead,
thanks for your reply.
I don't understand why the email to my site not being delivered. I followed the instructions of the faq https://www.chronoengine.com/faqs/52-chronoforms/cfv4/cfv4-emails/2623-why-arent-my-emails-being-delivered (are the same for CFV5? )
I'm using SMTP Mailer (from the Joomla Settings)
My debugger:
To Emailaddress and theFrom Emailaddress are different and both use the site domain.

[23] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:info@my-domain.it
[2] => Subject:Richiesta statica
[3] => From name:Utente generico
[4] => From email:supporto@my-domain.it
[5] => CC:
[6] => BCC:
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

But mail has not been received in info@my-domain.it email.

Thanks in advance

Regards

Gr

GreyHead 21 Mar, 2018

Hi Daniele,

As you can see, Joomla! is reporting that the email was successfully sent. You will need to check with your mail server/reader to see exactly want is happening.

Does the email send if you use a different To address e.g. a Gmail address??

Bob

da

danielitob 03 Apr, 2018

Hi Bob,
i solved the problem using V6 instead of V5.

regards
Daniele

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