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Thankyou page has stopped working

qamar0786 , August 16 2017
Answered
Q
qamar0786
Hello,
I am using CF4 with J3.6 and my form used to show the Thankyou page before, but recently I noticed it only shows a blank page.
I have checked the Events page and it is still shown under the On Submit group along with the Email (which works), but the Thankyou page code (HTML) doesn't display any more. Any help to debug this problem will be much appreciated.
Qamar Uddin
GreyHead
Hi Qamar,

Is the page completely blank or does the template show but not the message?

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
Q
qamar0786
The page is completely blank, empty white page
Q
qamar0786
The most recent site update I recall doing is JCE Editor 2.6.19, but not sure if that has anything to do with it???
admin
Hi Qamar,

Please try to remove the existing thank you element and add another with a simple text, like one word, does it work ?

Best regards,
Max
Max
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​Please let us know if you have any problems with the new forums text editor, we appreciate your feedback!
GreyHead
Hi Qamar,

A completely white page is a sign of a PHP Error, please temporarily set your Site Error Reporting to Maximum and see if you get a more helpful message then.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
Q
qamar0786
I have been unable to resolve this problem. I also cannot upgrade my PHP version until I have some custom code updated (mySQL_connect() to mySQLi_connect). Once that is done, I will update both PHP version (to 7.0) and Joomla version (to 3.8).

However, I wish to know if Chronofom 4 will work in Joomla 3.8 or should I upgarde to Chronoform 6 and are Chronoform 4 compatible with ver 6?
admin
Hi qamar,

v4 and v6 can work together, if you install Joomla 3.8 then make sure you update Chronoforms 4

Best regards,
Max
Max
If your main question got answered then please mark the answer using the button!​
​Please let us know if you have any problems with the new forums text editor, we appreciate your feedback!
Q
qamar0786
Hi Max,
Please clarify, if I upgrade to Chronoform 6, would my CF4 forms still work as is (i.e. is it forward compatible) or would I need to re-write all the forms for CF6 (after upgrade to Joomla 3.8)?
Many thanks,
Qamar Uddin
Q
qamar0786
"admin":
Hi qamar,

v4 and v6 can work together, if you install Joomla 3.8 then make sure you update Chronoforms 4

Best regards,
Max


Please advise what should Chronoforms 4 be updated to for working in Joomla 3.8?
admin
Hi Qamar,

v4 does not work on your J3.8 install ?

Best regards
Max
If your main question got answered then please mark the answer using the button!​
​Please let us know if you have any problems with the new forums text editor, we appreciate your feedback!
Q
qamar0786
Hi Max,
I updated CF4 to the latest version from the download and then upgraded to PHP 7.0 and Joomla to 3.8.
There were issues with some CF4 custom code, but it does seems to work under Joomla 3.8.
However, I am unable to save a CF4 form for file permission errors, which is a separate issue as logged below.
http://www.chronoengine.com/forums/posts/t104702/p373741#373741
Regards,
Qamar Uddin
S
sandragarcia
I had the same problem on my page, once filled up the prospect form from my ofertas jazztel website the thank you page was completely blank, even after updating Chronoforms 4
GreyHead
Hi sandragarcia,

A blank page is usually a sign of PHP error, please try setting Site Error Reporting to Maximum temporarily and see if you get a more helpful error message.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much