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form doesnot reach the mailbox

vriesf , April 18 2017
V
vriesf
Hello.
I created a form on my server with chronoformV5.
It seems very nice , but there is a problem.
After submit joomla says the form is sent.
But in my mailbox is not reflected on the form.
What is wrong
In the Annex, the code of the form.
Site is still offline.
Please give me a hint.

Frans
Attachments
form.txt
(13.85 KiB)
42 Downloads/Views
GreyHead
HI vriesf,

Please see this FAQ

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
V
vriesf
Hi Bob,
Well,after three days of puzzling, I still struggled with sending messages.
In the general settings, server, email settings set to PHP, messages are sent, but do not arrive.
Settings on smtp do arrive in the mailbox sender. By Testmail.
A simple form, sent viaPHP does not come true
A simple form sent via smtp gets a 505 error
V
vriesf
In the form manager, I select the test form.
Go to top right settings.
Tune, the mail method, to the settings in the general settings website.
Both, first the php settings, second the smtp settings.
Both methods, no result
GreyHead
Hi vriesf,

Please remove the mail settings from ChronoForms - you only need those if you want to use a different server from the Joomla! one. By default CF uses the Joomla! settings.

Then please drag a Debugger action into the On Submit event, then submit the form and post the debug - including the 'dummy emails' results here.

Best wishes

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
V
vriesf
Dank U voor het versturen van het formulier
Data Array

Array
(
[option] => com_chronoforms5
[chronoform] => Testformulier
[event] => submit
[name] => Frans de Vries
[email] => vriesf@hotmail.com
[subject] => Testing forms Joomla
[bericht] => Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer nunc magna, mattis at mi eget, ornare sagittis arcu. Duis ornare sodales nunc ac malesuada. Cras ultrices libero ut elit bibendum dapibus. Aliquam tincidunt vehicula viverra. Donec bibendum sem justo. Maecenas nec libero eros. Aenean sed rutrum eros
[submit] => Verzenden
[ip_address] => 217.121.182.98
)

Array
(
)

Errors

Array
(
)

Debug Info

Array
(
[6] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:bloembinderij@benstempher.nl
[2] => Subject:Testing forms Joomla
[3] => From name:Frans de Vries
[4] => From email:vriesf@hotmail.com
[5] => CC:
[6] => BCC:
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:
<table>
<tr><td></td><td>Frans de Vries</td></tr>
<tr><td></td><td>vriesf@hotmail.com</td></tr>
<tr><td></td><td>Testing forms Joomla</td></tr>
<tr><td></td><td>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer nunc magna, mattis at mi eget, ornare sagittis arcu. Duis ornare sodales nunc ac malesuada. Cras ultrices libero ut elit bibendum dapibus. Aliquam tincidunt vehicula viverra. Donec bibendum sem justo. Maecenas nec libero eros. Aenean sed rutrum eros</td></tr>
</table><br /><br />IP: 217.121.182.98
)

)

[7] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:vriesf@hotmail.com
[2] => Subject:Testing forms Joomla
[3] => From name:Ben Stempher
[4] => From email:bloembinderij@benstempher.nl
[5] => CC:
[6] => BCC:
[7] => Reply name:name
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:
<p>Hartelijk dank voor Uw bericht</p><br /><br />IP: 217.121.182.98
)

)

)
admin
Hi vriesf,

The "From email" should be somename@yourdomain, using a hotmail address may get your message blocked on the way.

Best regards,
Max
Max
If your main question got answered then please mark the answer using the button!​
​Please let us know if you have any problems with the new forums text editor, we appreciate your feedback!
V
vriesf
Hi Max

see my settings in the attachment.

As a visitor of the website , filling the form my email is a hotmail adress
In the attachment there is no hotmailadress
Kind regards
Frans
Attachments
To_Bob.docx
(105.44 KiB)
29 Downloads/Views
GreyHead
Hi Frans,

Please remove the Reply To Name entry. It does nothing here and should only be used together with the Reply To Email.

In the Debugger output you posted Joomla! is reporting that both emails were successfully sent so it is most likely that they are being sent from the site but not delivered.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
V
vriesf
Hi Bob

You wrote "In the Debugger output you posted Joomla! is reporting that both emails were successfully sent so it is most likely that they are being sent from the site but not delivered. "

That's the issue
How to solve that.
I've been working for 3 days already
GreyHead
Hi Frans,

By all means PM me the site URL, the form name, and a SuperAdmin login and I'll take a quick look.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
GreyHead
Hi Frans,

I strongly recommend that you do *not* use the Dynamic From Email element in your Email Setups. Using this often results in your emails being marked as spam and dropped into a spam filter. Instead use the static From Email with an address that matches the site domain name and use Dynamic ReplyTo Email for the user email. The result is the same but with a much better chance of good delivery.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
V
vriesf
Well, Bob,
1 Settings on the servertab on PHP mail.
2 Sending a test mail succeed.
Message from Joomla
Send email to bloembinderij@benstempher.nl using PHP mail. Verify that you received the test email.
Testmail not received the mailbox.

Settings in the form as you adviced.
Mailsettings for the form , just leftin the default settings.

Sending the form with this answer:

testformulier
Dank U voor het versturen van het formulier
Data Array

Array
(
[chronoform] => proberen
[event] => submit
[name] => Frans de Vries
[email] => vriesf@hotmail.com
[subject] => subject
[bericht] => Description subjectDescription subjectDescription subjectDescription subjectDescription subjectDescription subjectDescription subject
[submit] => Verzenden
[ip_address] => 217.121.182.98
)

Array
(
)

Errors

Array
(
)

Debug Info

Array
(
[6] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:bloembinderij@benstempher.nl
[2] => Subject:
[3] => From name:
[4] => From email:
[5] => CC:
[6] => BCC:
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:

  Frans de Vries

  vriesf@hotmail.com

  subject

  Description subjectDescription subjectDescription subjectDescription subjectDescription subjectDescription subjectDescription subject



IP: 217.121.182.98

Is it posible that there is a problem with the PHP mailer ?

Systeeminformatie
Settings   Value

PHP Build on   Linux plwww02 2.6.32-673.26.1.lve1.4.20.el6.x86_64 #1 SMP Tue Dec 27 17:42:53 EST 2016 x86_64
Database versie   5.5.52
Database collatie   latin1_swedish_ci
Collatie van de databaseverbinding   utf8_general_ci
PHP versie   5.5.38
Webserver   Apache
WebServer naar PHP interface   cgi-fcgi
Joomla! versie   Joomla! 3.6.5 Stable [ Noether ] 1-December-2016 22:46 GMT
Joomla! Platform versie   Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
Gebruikersagent   Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

A lot of info.

Kind regards and have a nice weekend

Frans
GreyHead
Hi Frans,

It looks as though you now have no From Email or From Name set. That will definitely cause non-delivery.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
V
vriesf
Bob, once again

testformulier
Dank U voor het versturen van het formulier
Data Array

Array
(
[chronoform] => proberen
[event] => submit
[name] => Frans de Vries
[email] => vriesf@hotmail.com
[subject] => testingmail
[bericht] => This is a testing mail for cotrole the delivery
[submit] => Verzenden
[ip_address] => 217.121.182.98
)

Array
(
)

Errors

Array
(
)

Debug Info

Array
(
[6] => Array
(
[Email] => Array
(
[0] => An email with the details below was sent successfully:
[1] => To:bloembinderij@benstempher.nl
[2] => Subject:subject
[3] => From name:Ben Stempher
[4] => From email:bloembinderij@benstempher.nl
[5] => CC:
[6] => BCC:
[7] => Reply name:
[8] => Reply email:
[9] => Attachments:
[10] => Array
(
)

[11] => Body:

  Frans de Vries

  vriesf@hotmail.com

  testingmail

  This is a testing mail for cotrole the delivery



IP: 217.121.182.98
Attachments
with_name_and_emailadress.jpg
with_name_and_emailadress.jpg
(111.38 KiB)
98 Downloads/Views
admin
Hi Frans,

Did you receive this one ? if not then try a different "To" address, and check your spam filter.

Best regards,
Max
Max
If your main question got answered then please mark the answer using the button!​
​Please let us know if you have any problems with the new forums text editor, we appreciate your feedback!
GreyHead
Hi Frans,

And now you have the same To and From Email which may well result in the mail being dropped.

I think that this is all mentioned in the FAQ.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much