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[result] => the Mail could not be sent.

deltafidesign , April 18 2017, 12:35
D
deltafidesign 216
April 18 2017, 12:35 #367062
I have a problem sending emails. The debugger says: [result] => the Mail could not be sent.

The joomla email system correctly send emails (user creation for example, the user receive the email with credentials).

Here is my email action configuration:

Designer Label -> empty
Recipients list -> a gmail email that I check
subject -> filled in
Body -> Di seguito i dati della richiesta:<br> {section/template:one}

Reply email -> empty
Reply name -> a name
From email -> an email with domain as the same of the website
From name -> the name of the sender
CC -> empty
BCC -> filled in with a gmail account

What's could be wrong? What should I check?
GreyHead 64
April 18 2017, 13:11 #367067
Hi deltafidesign,

I had this problem with the first release of CFv6. Have you updated to the current release?

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
D
deltafidesign 216
April 18 2017, 15:15 #367076
Yes, already upgraded again also but still same issue.
D
deltafidesign 216
April 19 2017, 08:39 #367106
Any idea?
D
deltafidesign 216
May 01 2017, 17:44 #367647
Please... any other suggestion?
admin 31
May 01 2017, 21:00 #367649
Hi,

Please remove the "Reply name" and the "BCC", then set the from name and from email to the same ones used in the Joomla email, does it work ?

Best regards,
Max
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deltafidesign 216
May 02 2017, 11:30 #367658
Thanks so much for the suggestion. I've made some tests and found that the issue is relative to the "Reply name" field, if this field is empty the email is correctly sent otherwise not.

Is this a bug?
GreyHead 64
May 02 2017, 12:10 #367662
HI deltafidesign,

I think that both Reply Name and Reply Email are required for the email to be sent, it looks as though you have Reply Email empty.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
D
deltafidesign 216
May 04 2017, 10:26 #367726
I have both "Reply email" and "Reply name" empty now and it works fine. E-mail are correctly sent out.

If I fill in the "Reply name" field then the email is not sent.
GreyHead 64
May 04 2017, 11:49 #367728
Hi deltafidesing,

And if you add **both** Reply Name and Reply Email?

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much
D
deltafidesign 216
May 05 2017, 10:50 #367784
Hi Bob, in that case the email is correctly sent out.
GreyHead 64
May 05 2017, 13:47 #367794
Hi deltafidesign ,

So you need to make sure that both are set or neither are set - if you just have one then the email fails.

Bob
ChronoForms technical support
If you'd like to buy me a coffee or two, thank you very much