I need to a make a inquiry form that fill out by client and get inquiry number then will replied by adviser.
How it works:
Form fill out by a client as quest or registered user on website.
if a client as quest fill out the form, he register automatic by submitting the inquiry form that a notification will send email to quest for access to the submitted form.
Client can access to the form after login and send new inquiry or edit old inquiries by. client can send only two inquires and if they want to send more inquires, must be closed the previous inquires.
then after send the inquiry, Super User will check the received inquiries and assign to a special user as adviser who is member of special group such as Manager(Joomla group). Adviser should read and send best answer to user (user will inform by email that the inquiry has been answered).
some other information except answer must be saved while adviser submit the answer:
[list]who replied: name of adviser
when replied: date of sending answer[/list]
client must login and read the answer and inform us that answer was helpful or no by choosing a radio box.
after send answer, adviser should follow up the user until getting final result all information related of follow up such as
[list]Follower name:
Follow date,
Follow Result,
Comment,
next follow date,[/list]
these task should be shown in task of each adviser.
only super user must access to all records.
How it works:
Form fill out by a client as quest or registered user on website.
if a client as quest fill out the form, he register automatic by submitting the inquiry form that a notification will send email to quest for access to the submitted form.
Client can access to the form after login and send new inquiry or edit old inquiries by. client can send only two inquires and if they want to send more inquires, must be closed the previous inquires.
then after send the inquiry, Super User will check the received inquiries and assign to a special user as adviser who is member of special group such as Manager(Joomla group). Adviser should read and send best answer to user (user will inform by email that the inquiry has been answered).
some other information except answer must be saved while adviser submit the answer:
[list]who replied: name of adviser
when replied: date of sending answer[/list]
client must login and read the answer and inform us that answer was helpful or no by choosing a radio box.
after send answer, adviser should follow up the user until getting final result all information related of follow up such as
[list]Follower name:
Follow date,
Follow Result,
Comment,
next follow date,[/list]
these task should be shown in task of each adviser.
only super user must access to all records.
