Reply to The user filling out the form

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Reply to The user filling out the form

Postby a6april on Fri May 16, 2008 5:33 pm

Hello All,
I am trying to find a post that allows the admin to Reply to The user filling out the form.

I would like the admin receiving the form to be able to hit the reply button on their e-mail allowing them to respond to the end user filling out the form

Is This Possible?
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Re:Reply to The user filling out the form

Postby GreyHead on Sat May 17, 2008 8:32 am

Hi a6april,

Yes this is sometimes possible but we don't recommend it. You need to put the user's email address in the ReplyTo field and if you do that there is a good chance that the email will be treated as spam because the sending domain and the ReplyTo address don't match.

Instead, build a reply-to link into the email with a mailto: link to the user's address. That's safe and easy to do.

Bob
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Re:Reply to The user filling out the form

Postby dhazard on Tue May 20, 2008 10:30 pm

and that code would be???
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Re:Reply to The user filling out the form

Postby GreyHead on Wed May 21, 2008 8:43 am

Hi dhazard,

Something like
Code: Select all
<a href="mailto:{email}">Reply</a>
or maybe
Code: Select all
<a href="mailto:{email}?subject=<?php echo urlencode({subject}); ?>">Reply</a>
I haven't tested the second one though.

Bob
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Re:Reply to The user filling out the form

Postby dhazard on Wed May 21, 2008 8:02 pm

and where do we put that? I tried under form code > email template. But nothing showed up.

Thanks.
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Re:Reply to The user filling out the form

Postby GreyHead on Thu May 22, 2008 7:41 am

Hi dhazard,

Yes, that's the right place - did you select 'email template' in the General Tab?

Bob
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Re:Reply to The user filling out the form

Postby dhazard on Thu May 22, 2008 1:28 pm

So in the part marked "In which format to send the results email:" I should change it from "Fields Titles" to "My Template", but then I would also have to add the Fields Titles to my template to have them appear - right?

Thx for the help btw
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Re:Reply to The user filling out the form

Postby GreyHead on Thu May 22, 2008 2:14 pm

Hi dhazard,

Yes that's right. You can just create a quick table in there.

Bob
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