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Re:Reply to The user filling out the form (1 viewing) (1) Guest
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TOPIC: Re:Reply to The user filling out the form
#8506
a6april (User)
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Reply to The user filling out the form 1 Month, 2 Weeks ago Karma: 0  
Hello All,
I am trying to find a post that allows the admin to Reply to The user filling out the form.

I would like the admin receiving the form to be able to hit the reply button on their e-mail allowing them to respond to the end user filling out the form

Is This Possible?
 
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Last Edit: 2008/05/16 13:35 By a6april.
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#8511
GreyHead (Admin)
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Re:Reply to The user filling out the form 1 Month, 2 Weeks ago Karma: 59  
Hi a6april,

Yes this is sometimes possible but we don't recommend it. You need to put the user's email address in the ReplyTo field and if you do that there is a good chance that the email will be treated as spam because the sending domain and the ReplyTo address don't match.

Instead, build a reply-to link into the email with a mailto: link to the user's address. That's safe and easy to do.

Bob
 
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Bob Janes
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#8637
dhazard (User)
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Re:Reply to The user filling out the form 1 Month, 2 Weeks ago Karma: 0  
and that code would be???
 
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#8653
GreyHead (Admin)
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Re:Reply to The user filling out the form 1 Month, 2 Weeks ago Karma: 59  
Hi dhazard,

Something like
Code:
<a href="mailto:{email}">Reply</a>
or maybe
Code:
<a href="mailto:{email}?subject=<?php echo urlencode({subject}); ?>">Reply</a>
I haven't tested the second one though. Bob
 
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Last Edit: 2008/06/11 09:40 By GreyHead.
 
Bob Janes
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#8684
dhazard (User)
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Re:Reply to The user filling out the form 1 Month, 2 Weeks ago Karma: 0  
and where do we put that? I tried under form code > email template. But nothing showed up.

Thanks.
 
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#8692
GreyHead (Admin)
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Re:Reply to The user filling out the form 1 Month, 2 Weeks ago Karma: 59  
Hi dhazard,

Yes, that's the right place - did you select 'email template' in the General Tab?

Bob
 
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Bob Janes
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